Shipping + Returns

Return Policy

RETURNS + EXCHANGES INFORMATION:

We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.
    • We offer free returns for all continental US orders
      • For all other orders, customers are responsible for return shipping charges
    • We only provide refunds for products purchased directly from PYThair.com
      • Regarding product that was NOT purchased on our website, please contact your retailer
    • Items must be returned or exchanged within 30 days from the delivery date
    • Items must be unopened, not used, and not altered in any way in order to be accepted for exchange or refunds
    • Gift cards are final sale

    TO COMPLETE A RETURN OR EXCHANGE AN ITEM:

    Please return this completed form with item(s) you are returning or exchanging. We highly recommend using a carrier that provides tracking as PYT is not responsible for lost shipments.

    REFUND REQUESTS:

    Once the returned item is received, a refund will be issued in the original form of payment. Please allow several business days for the item to be verified and processed.

    EXCHANGE REQUESTS:

    Once the returned item is received, we will process a new order for your exchange.

    If you have any questions about or need assistance with your return, please contact us by email at info@phythair.com or call us at our toll-free number 1-866-833-3444 and we will assist you.

     

    Cancellation Policy

    If you wish to cancel your order before we have packed or dispatched the order, you may notify PYT by email at info@pythair.com.

     

    Shipping Policy

    We ship directly to the following countries:

    Algeria, Angola, Benin, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mexico, Morocco, Mozambique, Namibia, Niger, Nigeria, Puerto Rico, Rwanda, São Tomé and Principe, Senegal, Seychelles, Sierra Leone, South Africa, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, United States, Zambia, Zimbabwe

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