Returns and Exchanges



Tools and Products:

Are you wondering how to register your hair tool? No problem! Simply submit your warranty registration here.

Don't forget to keep your proof of purchase handy as it's required for successful warranty registration. At PYT, we believe in providing our customers with the best quality products and services, which is why all our tools come with a complimentary one-year warranty.

And if you're looking for even more peace of mind, we offer a lifetime warranty that can be purchased separately.

 Looking to purchase PYT products in person? We're here to help! While we work on a store locator to be added to our website, please feel free to send your request along with your zip code to, and we'll do our best to connect you with a local PYT retailer.

But what if your plates break? Don't worry, PYT's warranties protect against manufacturing defects in materials and workmanship under normal use. However, a chip or crack in the plate/s is generally considered accidental damage or damage caused by normal wear and tear, which is not replaceable under warranty. If you have any questions, please don't hesitate to email us.


I Bought It at A Store:

If you bought your PYT product at a physical retail location, you might have some questions about returns, exchanges, and promotions. It's important to note that all physical retail locations are independent businesses and not part of PYT. While retailers are authorized to sell our products, they have their own return and exchange policies and can offer any promotional gifts and services they choose. Unfortunately, these goods and services cannot be redeemed at any other retail location. At PYT, we have no access to any store's order history or funds, so any requests regarding your purchase, exchanges, returns, or services must be directed to your specific retailer.